Please review our terms before you reach out:

• We do not process returns on printed, washed or decorated merchandise.
• You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
• We do not accept returns on discontinued items, Sale Items, or merchandise that is more than 30 days old.
• You must make all claims for shortages, damages, or manufacturer defects within 72 hours of receiving the merchandise.
• Without a valid return authorization number, our warehouse will not accept returns.
• Please include a copy of your invoice to ensure we can issue you a proper credit/replacement within two weeks.
• All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.
• We do not provide cash refunds.
• If we did not process your order accurately, we’ll cover the freight and send a return label for the incorrect merchandise.
• Requesting a replacement will initiate a replacement order that will include the same items as your original order. Please note, we are not able to accommodate any style, color, size swap or exchange requests via a replacement order.

If you have a concern with an order you have received, contact our Customer Service Team at sales@hoytcompany.com.

When you email, please have your invoice ready, along with the style number, color and quantity you want to discuss.