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Return Policy
Please review our terms before you reach out:
- We do not process returns on printed, washed or decorated merchandise.
- You must return defective merchandise to us with a piece of tape indicating the flaw’s location.
- We do not accept returns on discontinued items, Sale Items, or merchandise that is more than 30 days old.
- You must make all claims for shortages, damages, or manufacturer defects within 72 hours of receiving the merchandise.
- Without a valid return authorization number, our warehouse will not accept returns.
- Please include a copy of your invoice to ensure we can issue you a proper credit/replacement within two weeks.
- All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.
- We do not provide cash refunds.
- If we did not process your order accurately, we’ll cover the freight and send a return label for the incorrect merchandise.
- Requesting a replacement will initiate a replacement order that will include the same items as your original order. Please note, we are not able to accommodate any style, color, size swap or exchange requests via a replacement order.
If you have a concern with an order you have received, contact our Customer Service Team at sales@hoytcompany.com.
When you email, please have your invoice ready, along with the style number, color and quantity you want to discuss.