RETURN / REPLACEMENT POLICY
All returns must go through Hoyt & Company, NOT through hospital management.
Return items must be blank. If the item has a customized logo, department name, special color, or personalized name the item CANNOT be returned. There is a 25% restocking fee for all return items. (We are a decorating company and do not warehouse items. Items returned to us blank, we do ship back to the manufacture.) The only time the restocking fee is waived is if the error is our mistake. If the error is due to Hoyt & Company, we will replace the item with what was requested on your original order form at no cost to you. We will not change color, size, or logo. There are no cash refunds. Exchanges only.
If you have a return: Please email sales@HoytCompany.com. You will be given a Return Authorization number to return merchandise back to us. Merchandise is not accepted back without a Return Authorization number. Once we receive the returned merchandise please allow 3 weeks for your return to be processed. You will be responsible for shipping merchandise to us. Hoyt & Company will ship the item back to you at no charge. If the order was incorrect due to an error on our part, Hoyt & Company will cover shipping to us and back to you.
Quality control is very important to us. We will do everything we can to make sure your order is processed correctly. If we have caused an error we will correct it and redo your order at no extra cost to you. Please email sales@HoytCompany.com within 7 business days of receiving your order. Please include the name on the order form, how you placed your order, location and department name, item or items you need to return and the reason you are returning them.