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FAQ's
Frequently Asked Questions
Here are some of our frequently asked questions. If you can’t find what you’re looking for, get in touch!
Overview of the Ordering Process
At Hoyt & Company, we aim to make your ordering experience as smooth and efficient as possible. Once you place your order, you’ll immediately receive an email confirmation with your order number. Standard production times are 2.5 weeks from order date and shipping times range from 1-3 business days. With fast shipping and excellent customer service, we ensure your customized medical apparel, uniforms, and promotional items are delivered on time and meet your satisfaction.
Shipping & Delivery
How fast will I get my order? – Production times are listed for every item on the site. This is the number of business days it takes to print your item after you’ve placed your order. The number of days for delivery depends on your shipping location. As part of the online order process we show you the shipping charges for ground rate.
Do you ship worldwide? – Please note that we currently only ship to the lower 48 states in the U.S. We are unable to fulfill orders for Alaska, Hawaii, or international destinations at this time. We apologize for any inconvenience and appreciate your understanding.
Payment
What type of payments do you accept? – We accept all major credit cards!
General Ordering Information
What if I receive more or less than I ordered? – If an item is on backorder, you only pay shipping once. Hoyt & Company will cover the shipping cost for the back ordered item once it becomes available. You will receive a note in your order stating your item is on backorder with an approximate available date. You can at any time request a refund on the item, exchange it for another product or wait for the item to become available.
Can I cancel or change my order? – You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason contact us and we will be happy to assist you.
Do you charge sales tax? – We collect all applicable taxes for goods and services shipped into Michigan. If you are exempt from State taxes, let us know and we will resolve it.
Can I get a discount on super high volume? – Now we’re talking! Contact us and we’ll see what we can do.
Guarantees
What if I’m unhappy with my order? – We take great care to ensure you have multiple opportunities to review and approve your colors and decoration before your order is put into production. This allows us to ensure your order is produced to your exact specifications. Therefore, all sales are considered final and items cannot be returned or refunded. We want you to be satisfied, so if for some reason you’re unhappy with your order because the product is defective or there is an error in the decoration, please contact sales@hoytcompany.com within 30 days of your order delivery date, and we will work with you to resolve the issue to the best of our ability.